Support

Frequently Asked Questions

FAQ

What products and services does Atlanta Lashes offer?

Atlanta Lashes offers a wide range of home and lifestyle products including Bedding, Pillow Covers & Shams, Home Decor, Accessories, Throws, Blankets & Quilts, Furniture, Bedroom Furniture, Pillow Cases, Decorative Pillows, Clothing and Accessories, Bath Robes, and Shams. We provide high-quality items designed to enhance comfort, style, and convenience in your home.

How can I place an order?

You can place an order directly through our website by selecting the desired items, adding them to your cart, and proceeding to checkout. We accept major payment methods and provide secure processing for your information.

Do you offer customization or monogramming?

Some items may be eligible for customization or monogramming. Availability, pricing, and lead times vary by product. Please check the product page or contact our support team for specific options.

What is your shipping policy?

We offer standard and expedited shipping options. Estimated delivery times are calculated at checkout based on your location. Orders typically ship within 1-3 business days, excluding processing times for personalized items.

Do you ship internationally?

We currently ship to select international destinations. During checkout, you will see available shipping options for your location. If your country isn’t listed, please contact our support team for assistance.

What is your return and exchange policy?

We offer a flexible return and exchange policy on eligible items within a specified timeframe from delivery. Items must be in original condition with tags attached. Gift cards and certain clearance items may be excluded. To start a return, please use our Returns Center or contact customer support.

How can I track my order?

After your order ships, you will receive a shipping confirmation email with a tracking number and a link to track your package. You can also track your order from your account on our website.

What materials are used in your Bedding and Home Decor?

We source a variety of high-quality materials for our Bedding, Pillow Covers & Shams, Throws, Blankets & Quilts, and Home Decor. Common materials include cotton, linen, microfiber, blends, and other fabrics selected for comfort, durability, and design. Product pages list exact fabric content.

How do I care for my items?

Care instructions vary by product. Please refer to the care label on your item or the product page for washing, drying, ironing, and handling guidance to maintain quality and longevity.

Do you offer gift options and gift packaging?

Yes, we offer gift options and can include gift-ready packaging for select items. During checkout, you can add a gift message and select packaging where available.

Can I cancel or modify my order after placing it?

Order changes may be possible within a short window after placement. To request a cancellation or modification, contact our support team as soon as possible. Once an order has shipped, it cannot be changed or canceled.

What payment methods do you accept?

We accept major credit and debit cards, as well as other secure payment options available at checkout. All payments are processed securely.

How can I contact customer support?

You can reach our customer support team via email, phone, or live chat on our website. We aim to respond to inquiries promptly and assist with orders, returns, or product questions.

Theme